Al-Quali Store Policies

Return & Refund Policy

At Al-Quali, customer satisfaction is our priority. We take great care in packaging and delivering our luxury fragrances.

Returns

Due to the nature of perfume and personal care products, we only accept returns for products that are damaged, defective, incorrect, or unopened in their original packaging.

To be eligible for a return:

• The return request must be made within 7 days of delivery.
• The product must be unused and in its original packaging.
• Proof of purchase is required.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photographs of the package and product.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.

Non-Returnable Items

• Opened or used fragrances
• Gift cards
• Promotional or clearance items
• Products damaged due to misuse